Yes, you will have to create an Exuviance account to make a purchase from our Exuviance Malaysia website. Once your Exuviance account has been created, you will automatically be registered as an Exuviance Malaysia Club (eClub) member, allowing us to retrieve your particulars for easy reference on your future purchases.
Creating an Exuviance Malaysia account is easy!
Just follow these 3 simple steps:
1. Click on Login at the top of the page
2. Select Register
3. Fill in your personal particulars and click Submit
If you see something you would like to purchase, simply add the item into your shopping cart and proceed to check out. Follow the instructions on your screen, select your preferred payment method, and you’re done!
All payments made through PayPal, iPay88 or credit cards will be accepted for purchases made from our Exuviance Malaysia eStore.
Deliveries are usually between Monday – Friday, 9.00am – 10.00pm.
West Malaysia : Free one time delivery for every order above RM 250.00. A delivery charge of RM 18.00 will be incurred for additional delivery or return trips required.
East Malaysia : Free one time delivery for every order above RM 350.00. A delivery charge of RM 20.00 will be incurred for additional delivery or return trips required.
For more enquiries regarding your purchase on the Exuviance Malaysia Online Store or directions to our office, feel free to drop us an email at email@example.com or call us at +6 03-7865 7717.
During festive seasons and peak periods, processing time would be within 5 – 7 working days.
As much as we would love to deliver overseas, all purchases made on the Exuviance Malaysia eStore will be delivered to local addresses within Malaysia only.
We know how exciting it is to receive orders on time, therefore we are unable to amend or cancel any orders as we process orders immediately when it is confirmed.
Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products deliver by us within 24 hours.
Please contact us immediately at firstname.lastname@example.org with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier within 3 days (exclude weekend and public holidays).
At https://exuviance.com.my/ , the ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to email@example.com. Please note that issues must be reported within 14 days of receipt of item (exclude weekend and public holidays). In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
We can be reached at our main office hotline at +6 03-7865 7717 (Monday to Friday except public holidays; 8.30am - 5.30pm).
For enquiries on Exuviance products or purchases, please email us at firstname.lastname@example.org or call us at 03-7865 7717.